FAQ
1. When will my order be shipped?
Orders are processed within 1–3 business days. You’ll receive a confirmation email with a tracking number once shipped.
2. How long does shipping take?
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UK & Europe: 7–15 business days
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USA & Canada: 10–20 business days
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Rest of the world: 10–25 business days
(Delivery times may vary due to customs and location.)
3. How can I track my order?
Use our [Track My Order] page and enter your tracking number.
4. What if I entered the wrong address?
Contact us immediately at support@elleoma.com. If your order hasn’t shipped yet, we can update it.
5. What is your return policy?
We accept returns within 30 days of delivery, if unused and in original packaging. Check our Refund Policy for details.
6. Do you offer refunds?
Yes, refunds are processed within 7 business days after we receive and inspect the returned item.
7. My package is delayed, what should I do?
International shipments may face customs delays. If your package is late, contact us and we’ll assist you.
8. How can I contact you?
Email us anytime at support@elleoma.com, or use our [Contact Us] page.